Welcome to Calm Desk Co. These Terms of Service (“Terms”) govern your access to and use of https://www.calmdeskco.com/ (the “Site”) and any services, deliverables, content, consultations, proposals, and communications provided by Calm Desk Co (“Calm Desk Co”, “we”, “us”, “our”). By accessing or using our Site, submitting an enquiry, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. This structure is aligned to a typical e-commerce style terms format (e.g., sections like Web Content, Uses of Site, Warranties, Indemnity, Disclaimers, Governing Law). DryBox MY
If you do not agree to these Terms, you must stop using the Site and refrain from engaging our services.
Changes to These Terms
We may modify these Terms at any time without notice. It is your responsibility to review the latest version on our Site. Your continued access or use of the Site or services after changes are posted constitutes your acceptance of the updated Terms. DryBox MY
Our Services
Calm Desk Co provides digital marketing and related services, which may include (depending on your scope of work) marketing strategy, SEO, content creation, social media management, paid advertising management, creative production (design/video), website/landing page support, analytics setup, reporting, and consulting.
Any specific service scope, timeline, fees, deliverables, revision limits, and project rules will be set out in a written quotation, proposal, statement of work, email, or invoice (collectively, the “Service Agreement”). If there is any conflict between these Terms and a Service Agreement, the Service Agreement will prevail for that project.
Eligibility and Account/Access Information
By using our Site or services, you represent that you have the legal capacity to enter into a binding contract. If you engage us on behalf of a company, you confirm you have authority to bind that company to these Terms and the Service Agreement.
Where your project requires access to your tools or platforms (for example, Google Ads, Meta Business Manager, TikTok Ads, analytics, email tools, CMS, hosting, or social media pages), you agree to provide accurate information and appropriate access in a timely manner. You are responsible for maintaining the confidentiality of any login credentials you share and for ensuring such access is granted lawfully.
Web Content and Intellectual Property
All content on the Site (including text, graphics, logos, brand elements, design, layout, icons, images, videos, and arrangement) is owned by or licensed to Calm Desk Co and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Site content without our prior written consent.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Site for your personal or internal business use only. This licence does not include any resale, commercial use of Site content, or any use of data mining, robots, or similar data gathering tools.
Your Content, Materials, and Instructions
You may provide us with materials such as logos, brand guidelines, photos/videos, copy, product/service details, customer data, and other information (“Client Materials”). You retain ownership of your Client Materials. You grant Calm Desk Co a limited licence to use, reproduce, edit, and display Client Materials solely as necessary to perform the services, create deliverables, and provide support.
You confirm that you own or have permission to use and share all Client Materials and that they do not infringe any third-party rights. You are responsible for the accuracy and legality of any claims, statements, offers, testimonials, and compliance-related content you ask us to publish or promote, unless the Service Agreement states otherwise.
Feedback and Suggestions
If you provide ideas, suggestions, comments, or feedback about our Site or services, you agree that we may use, adapt, and incorporate that feedback without any obligation to compensate you, unless otherwise agreed in writing. DryBox MY
Acceptable Use of the Site
You agree not to use the Site in any way that is unlawful, harmful, abusive, harassing, defamatory, infringing, or otherwise objectionable. You agree not to interfere with or disrupt the Site, attempt to bypass security features, introduce viruses or malicious code, scrape or crawl the Site without permission, or attempt unauthorized access to any systems or data.
We may restrict, suspend, or terminate your access to the Site (temporarily or permanently) at our discretion and without liability, especially where we reasonably suspect misuse, fraud, or illegal activity. DryBox MY
Project Process, Revisions, and Approvals
Project timelines depend on your responsiveness and timely provision of required inputs (such as assets, access, approvals, and feedback). Delays caused by late approvals or incomplete materials may shift deadlines.
Unless your Service Agreement states otherwise, deliverables typically include a reasonable number of revision rounds aligned to the project scope. Requests that materially change the scope, add new requirements, or require significant rework may be treated as additional work and billed accordingly.
You are responsible for reviewing and approving deliverables promptly. If you do not respond within a reasonable period, we may assume approval for the purpose of maintaining timelines, or we may pause work until approvals are received (depending on the project situation).
Third-Party Platforms and Tools
Our services may involve third-party platforms and tools (for example, Google, Meta, TikTok, LinkedIn, Shopify, email platforms, hosting providers, analytics tools, and other vendors). Your use of these third-party services is subject to their respective terms and policies. We do not control these third parties and are not responsible for outages, policy changes, ad account restrictions, platform suspensions, tracking limitations, data loss, or performance changes caused by such third parties.
If a third-party platform changes its policies, algorithms, tracking methods, pricing, or approval rules, you acknowledge that campaign results, reporting visibility, and delivery timelines may be affected.
Fees, Invoicing, and Payment
Fees are as stated in your Service Agreement. Unless otherwise stated, invoices are payable within the time period stated on the invoice. We may require an upfront deposit before commencing work, and we may pause or withhold deliverables if payments are overdue.
You remain responsible for third-party costs unless explicitly included in our fee. This includes, for example, advertising spend, software subscriptions, stock assets, fonts, plugins, hosting, domains, or external production costs.
If you dispute an invoice, you must notify us in writing with details within a reasonable period, and both parties will work in good faith to resolve the issue. Undisputed amounts remain payable.
No Guarantee of Results
Digital marketing outcomes depend on many factors outside our control, including your market, competition, product/offer fit, budget, sales process, website performance, platform algorithms, and third-party policies. While we aim to apply professional skill and reasonable care, we do not guarantee specific results, rankings, revenue, leads, ROAS, or performance outcomes unless explicitly stated in writing as a guaranteed deliverable.
Any examples, projections, case studies, or performance estimates are illustrative and not promises of future performance.
Confidentiality
Each party may receive confidential information from the other during the engagement (such as strategy, pricing, customer data, internal documents, credentials, and business plans). Each party agrees to protect the other party’s confidential information and to use it only for purposes of performing obligations under the Service Agreement. This obligation does not apply to information that is publicly available through no fault of the receiving party, already known to the receiving party, or required to be disclosed by law or court order.
Privacy and Personal Data
Our handling of personal data is described in our Privacy Policy. Where we process personal data on behalf of a client, we will do so as instructed by the client and in accordance with applicable law and contractual obligations.
Disclaimers
The Site and all content are provided on an “as is” and “as available” basis. We do not warrant that the Site will be uninterrupted, secure, or error-free. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
You are responsible for ensuring that the services and deliverables meet your specific requirements and comply with your industry obligations.
Limitation of Liability
To the maximum extent permitted by law, Calm Desk Co will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the Site or our services.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Site or services will be limited to the fees actually paid by you to Calm Desk Co for the specific services giving rise to the claim during the [3] months immediately preceding the event giving rise to the claim, unless a different cap is stated in your Service Agreement.
Indemnity
You agree to defend, indemnify, and hold harmless Calm Desk Co and our directors, officers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the Site, your Client Materials, or your instructions that cause legal, regulatory, or third-party rights issues. DryBox MY
Termination
Either party may terminate the engagement in accordance with the Service Agreement. If no termination terms are stated, either party may terminate by giving reasonable written notice.
Upon termination, you remain responsible for fees for work completed up to the termination date, and for any non-cancellable third-party costs incurred on your behalf. Access to accounts, files, working documents, and editable source files will be handled according to the Service Agreement and payment status.
Governing Law and Jurisdiction
These Terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or relating to these Terms, the Site, or our services.
Contact Us
If you have questions about these Terms, please contact us at hello@calmdeskco.com.
If you want, I can tailor this further to match how you actually sell services (e.g., fixed packages vs retainer, number of revisions, deposit %, late payment rules, portfolio usage permission, and whether you offer refunds).
